Job Listing
Veterans Service Representative (VSR)
Veterans Benefits Administration · Posted 6 days ago
RemoteUnited States$58K – $75KApply by May 25, 2026Veterans Claims ExaminingENTJESFJESTJISTJOperations
Apply for this job →About the Role
The Veterans Service Representative (VSR) works in the Decision Review Operations Center (DROC) The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. The VSR processes attorney fees, when appropriate.
What You'll Do
- →Specific duties include: The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims and inputs data necessary to generate the award and notification letter to the Veteran describing the decision.
- →Specifically, the VSR will: Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- →Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- →Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including Veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- →May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
- →Prepare and release correspondence for use by other federal, state, and local agencies.
- →Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.
- →Work Schedule: Full time, Monday through Friday, 8:00AM - 4:30PM Compressed/Flexible: Available Telework: This position is remote Virtual: This is not a virtual position.
- →Position Description/PD#: Veterans Service Representative (VSR); 40273A Financial Disclosure Report: Not Required
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period OR 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary OR 2-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: be82dff7-f21e-4e9c-929c-9b711551bb07
Posted via USAJobs