Job Listing
Veterans Claims Examiner (Education Case Manager)
Veterans Benefits Administration · Posted 79 days ago
About the Role
This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location.
What You'll Do
- →The Education Case Manager (ECM) in the Education Call Center Division of the Muskogee Regional Processing Office (RPO) processes and authorizes education awards involving difficult issues that result from all sources.
- →The ECM advises education claimants and their representatives through phone contacts, and written correspondence (letters and/or email) of the benefits, rights, and privileges they are entitled to under the laws administered by VA.
- →The claims adjudicated by an ECM are some of the most difficult and complex awarded or disallowed records in the RPO.
- →The ECM must possess the highest technical and communication skills to effectively carry out the duties of this position.
- →The ECM is usually the education claimant's last resort for resolving the perceived problem or situation.
- →Virtual: This is a remote position.
- →Position Description/PD#: Veterans Claims Examiner (Education Case Manager); PD06266A Financial Disclosure Report: Not Required
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: e4b4089b-48d4-4352-9521-4e428a7611a4
Posted via USAJobs