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Training Instructor (Clinical Contact Center) - Detail NTE 120 Days
Veterans Health Administration · Posted 5 days ago
Remote United States $62K – $80K Apply by Jun 22, 2026 Training Instruction ENFJENTJESFJESTJ Customer SuccessHealthcareEducation
Apply for this job → About the Role
This announcement is to solicit applicants for a detail to the position of Training Instructor, GS-1712-09 within VISN 21 Clinical Contact Center. This detail opportunity is not to exceed 120 days but may be extended as needed. Selected candidate may be made permanent without further competition. Formal detail requires service/division chief or higher approval to apply. You will not be considered if documentation of approval is not provided with your application package.
What You'll Do
- →The Training Instructor, GS-1712-09, functions as part of the Clinical Contact Center (CCC) team to accomplish the VA's mission, vision, and goals.
- →The incumbent of the position must possess strong leadership skills and extensive knowledge of an outpatient clinic environment, inpatient hospital environment, extensive knowledge of the National Scheduling Directives, Computerized Scheduling Systems, Enrollment and Eligibility requirements, insurance capture and other computer hardware and software programs.
- →Duties for the position include but are not limited to: Responsible for the design, development, and training of all administrative personnel assigned to scheduling patient appointments throughout the VISN 21 Clinical Contact Center.
- →These duties include developing learning objectives, training content, participant handouts, and interactive, participant-centered, accelerated learning activities; implementing developed content and activities; and measuring success of learning activities.
- →Research information for course content; VHA Directive searches; searches of appropriate audiovisual and other supplemental training tools; and using judgment in selecting the most appropriate tools and teaching methods from a wide variety of possible choices.
- →Works in tandem with all CCC Chiefs, Managers and Leads to ensure technical compliance and strategic alignment and may teach several topics within the complex curriculum.
- →Work with facility, counterparts, and subject matter experts to implement and adjust curriculum materials to incorporate new, relevant information, as required by National, VISN, and/or local directives and strategic goals.
- →Responsible for compliance, reporting, and planning specific to any related performance monitors or measures.
- →Formally evaluates the effectiveness of staff and program and curricula content, evaluates participant feedback, and determines changes as needed.
- →Participates in meetings, peer review activities, conferences, and training programs relevant to the development and maintenance of the VISN CCC scheduling education and training standards.
- →Track timely completion of all internally assigned employee education modules as presented via Talent Management Service (TMS).
- →Perform audits as an objective and systemic evaluation to provide an independent assessment of the employee performance of scheduling activity, telephone skills, customer service and other activities related to job function.
- →Responsible for scheduling and facilitating various courses, with participant groups ranging from specific staff to health care system-wide groups and is responsible for accommodating the learning needs of various participant groups across the VISN.
- →Responsible for independently facilitating large groups and smaller groups.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 23e44aae-91a8-4ea2-955c-38b9df481a9b
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