Job Listing
Telephone Operator
Veterans Health Administration · Posted 1 days ago
On-site Tampa, FL $37K – $47K Apply by Jun 23, 2026 Telephone Operating ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
This position is located at James A. Haley VA Hospital switchboard within the Health Administration Service. The incumbent will work with a team of telephone operators to ensure 24/7 switchboard coverage. As the first point of contact for most callers, plays a critical role in providing excellent customer service. They will respond to calls from veterans and other customers seeking services or information. Incumbent will manage and respond promptly to emergency codes, including suicide calls.
What You'll Do
- →Include, but not limited to Operates the computerized telecommunication console to direct phone calls and a personal computer using VISTA applications to send messages and retrieve information needed to direct calls and coordinate the distribution of messages at the medical center in a timely, accurate manner.
- →Performs necessary maintenance and programming of radio and digital pagers with numbers for the paging system when issuing and reassigning pagers.
- →Performs a variety of administrative duties including switchboard room and emergency elevator access as well as responsibility for elevator and patient's bedside telephone.
- →Perform pre-approved routine overhead announcements (such as visiting hours, religious service schedule, etc.), requests to page a patient or staff, and other special announcements as approved by the Director' s Office (such as hospital events, activities or other important information).
- →Responds to emergency alarms and makes emergency announcements on the overhead paging system requiring immediate response from facility and professional staff.
- →Routinely handles 800 to 1,000 calls during a normal weekday shift, ranging from simple to highly complex.
- →Responsible for receiving and distributing Incoming calls throughout the medical center.
- →Teamwork is required.
- →Medical center values involving high customer satisfaction and good public relations require the incumbent to have effective communication skills and positive outcomes in complicated situations.
- →Work environment and tasks are performed as a team effort, especially during emergency codes and handling potential suicidal calls.
- →Teamwork and effective communication skills are important elements of the job.
- →Work Schedule: Rotating irregular tours to include 7:30 am-4:00pm, 4:00pm-12:00am,12:00am-8:00am holidays and weekends.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Telephone Operator/PD06221-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 625e6b4c-c2f6-41f0-bf24-d0ce54700ccc
Posted via USAJobs