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Supervisory Veterans Service Representative (VSCM)
Veterans Benefits Administration · Posted 51 days ago
Hybrid Albuquerque, NM $127K – $165K Apply by Aug 21, 2026 Veterans Claims Examining ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
The Supervisory Veterans Service Representative (Veterans Service Center Manager) manages the Veterans Service Center (VSC) operations through a staff of personnel responsible for claims processing, providing information, advice, and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.
What You'll Do
- →The incumbent: Plans, organizes, coordinates, directs, and controls the work of the division.
- →Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
- →Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
- →Exercises final authority for the full-range of division's personnel actions.
- →Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
- →Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
- →Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
- →Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
- →Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.
- →Establishes and maintains effective relationships with various civic and Veteran organizations.
- →Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
- →Reviews the most complex cases prior to final claims determination.
- →Work Schedule: Full time, Monday through Friday, 07:30 a.m. to 4:00 p.m.
- →Mountain Daylight Time (MDT).
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period You may be required to serve a supervisory probationary period.
- ✓Subject to background/security investigation Required to attend an 8 week training session, which may require travel.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: cc76ca0c-96ee-43a1-9141-6cb9269dc719
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