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Supervisory Veterans Claims Examiner
Veterans Benefits Administration · Posted 17 days ago
On-site Denver, CO $126K – $164K Apply by Sep 18, 2026 Veterans Claims Examining ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
The incumbent serves as the primary advisor to the Assistant Director for Compensation Service Quality Assurance on quality review operations, data-driven analysis, workload management, and continuous quality improvement across the national compensation claims-processing enterprise. The incumbent leads quality operations teams and provides expert guidance on compensation claims adjudication, appeals, Higher-Level Reviews applicable statutes and regulations and quality assurance methodology.
What You'll Do
- →Specific duties include: Exercises supervisory and managerial authority over assigned Quality Assurance Staffs; plans, assigns, directs, reviews, and evaluates work; establishes priorities and schedules; and aligns resources with workload demands and organizational goals.
- →Serves as a subject matter expert in compensation claims adjudication and the full appeals process, including Board of Veterans' Appeals and Higher-Level Review procedures; maintains expert knowledge of applicable statutes, regulations, VA policy, organizational procedures, and relevant court decisions.
- →Oversees systematic, objective quality reviews of compensation claims and appeals/HLRs to assess accuracy, consistency, timeliness, and compliance at national levels through the Quality Management System.
- →Analyzes complex claims-processing and quality-review data to identify trends, systemic errors, root causes, resource gaps, and opportunities for quality enhancement; applies quality-assurance frameworks, statistical methods, and analytical techniques to evaluate program effectiveness.
- →Develops, recommends, and supports implementation of data-driven quality enhancement proposals, including changes to policy, procedures, training curricula, quality-review methods, and operational workflows.
- →Represents the Assistant Director and Compensation Service leadership in forums, workgroups, and interagency meetings.
- →Delivers technical briefings and recommendations to senior VA officials and collaborates with VBA, VHA, VA Office of General Counsel, Veterans Service Organizations, and other stakeholders.
- →Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Supervisory Veterans Claims Examiner; 422750 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
- ✓Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓There is no education substitution for the GS-15 grade level.
Personality Fit
Job ID: b6526ce2-ff41-435f-9054-54127009c360
Posted via USAJobs