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Supervisory Program Specialist
Veterans Health Administration · Posted 2 days ago
On-site Washington, DC $71K – $92K Apply by Jun 5, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Transportation
Apply for this job → About the Role
Incumbent serves as the Supervisor of the Patient Benefits Section in the Business Office at the Washington DC VA Medical Center. This position is responsible for overseeing all patient benefits activities at the Medical Center and Community Based Outpatient Clinics (CBOCs), including, but not limited to, Enrollment, Eligibility, My HealtheVet, Beneficiary Travel, Patient Funds, Decedent Affairs, Outreach Initiatives, the Automated Call Distribution (ACD) Phone System, and Centralized Check-In.
What You'll Do
- →Duties include, but may not be limited to the following: Program Management and Administrative Oversight (45%) Develops written operating procedures and schedules to guide employees in their work and ensures that employees within the section are aware of the importance of processing health benefits applications and travel claims in a timely manner.
- →Conducts special projects or studies to analyze, evaluate, and provide recommendations related to administrative programs or operational issues affecting the section or Business Office programs.
- →Analyzes the necessary human resources, equipment, and space required to effectively support Medical Center and VISN fiscal goals.
- →Communication and Stakeholder Coordination (15%) Effectively utilizes strong oral and written communication skills when interacting with all aspects of patient care operations.
- →Establishes and maintains relationships with individuals at all organizational levels in order to communicate and disseminate information that supports an understanding of the agency's mission and goals.
- →Patient Benefits Oversight (5%) Oversees and may occasionally assist with the authorization and coordination of various services for patients to assure delivery of good health care.
- →Serves as a liaison between the medical facility and patients for consulting, advising, and intermittently assisting on patient benefits and enrollment matters.
- →Provides oversight regarding enrollment processes, eligibility questions, and other benefits-related services within the Patient Benefits Section.
- →Supervisory and Managerial Authorities (35%) The incumbent is responsible for providing daily directions and supervision to the staff of the Patient Benefits Section and supervises a group of employees performing work at lower levels.
- →Establish guidelines and performance expectations for staff which are clearly articulated and measurable through the formal employee performance management system.
- →Responsible for furthering the goals of equal employment opportunity by taking positive steps to assure the accomplishment of nondiscriminatory employment practices.
- →Manages employee/labor relations matters and actively supports the Equal Employment Opportunity program.
- →Serves as Chief of Patient Benefits when required.
- →Performs other duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
Benefits
- ★Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
- ★VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
- ★This credited service can be used in determining the rate at which they earn annual leave.
- ★Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Personality Fit
Job ID: e6576429-88db-4cd6-9da0-6ec577c49e2c
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