Job Listing
Supervisory Program Specialist
Veterans Health Administration · Posted 2 days ago
HybridSeattle, WA$120K – $156KApply by Aug 19, 2026Miscellaneous Administration And ProgramENTJESFJESTJISTJHealthcare
Apply for this job →About the Role
The incumbent is based at the VA Puget Sound Healthcare System and serves in the Patient Experience (Volunteer Support) Service as the Supervisory Program Specialist (Patient Experience Officer).
What You'll Do
- →Duties include but are not limited to the following: Assisting with the development, pilot and on-going implementation of customer service (CS) initiatives and patient centered care (PCC) efforts.
- →Develop opportunities for community engagement, as well as engaging patients and clinicians in initiatives.
- →Develop Tool-Kits and other resources for evaluation and dissemination of PCC initiatives.
- →Develop a decentralized model of Patient Advocacy.
- →Assure that the organization has trained Service Level Patient Advocate(s).
- →Review patient satisfaction data (i.e.
- →SHEP/PATS) and recommend action plans.
- →Monitor and analyze production efficiency in order to implement and/or recommend process changes.
- →Serve as advisor to staff regarding policies, procedures, and directives regarding CS and PCC.
- →Provide briefings to executive leadership and service chiefs on CS and PCC practices Collaborate with staff in identifying opportunities for enhancing employee and patient satisfaction.
- →Provide in-depth analysis, extracting, summarizing, and identifying, significant trends and issues.
- →Forecast and estimate program requirements and prepare reports, justifications, charts, graphs, statistical and narrative data for briefings and presentations to management officials.
- →Plan, develop and conduct studies, provide oversight and/or participate in the completion of studies to assess current programs and determine future program needs.
- →Manage the interrelationships with other internal organizational elements, services, and affiliated external organizations such as Veterans Service Organization.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: cbdbc991-ad96-4c49-869c-ccfee0fda903
Posted via USAJobs