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Supervisory Program Specialist
Veterans Health Administration · Posted 107 days ago
On-site Gainesville, FL $90K – $116K Apply by Jun 22, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Customer SuccessHealthcareTransportation
Apply for this job → About the Role
Supervisory Program Specialist is assigned to the Assistant Director's Office and oversees the Experience Office. You are responsible for oversite and management of the Experience Service Line. Functions as the key driver and champion for developing, maintaining and enhancing the associated programs, physical changes in the environment to ensure an exceptional customer experience. Defines new processes and practices of the healthcare model centered around beginning to end customers experience.
What You'll Do
- →Include but not limited to: Researches and evaluates existing programs having an impact on the Employee and Veteran experience, identifies gaps, and develops recommendations to ELT.
- →Develops unique ideas that may be the first of its kind across the VA enterprise.
- →Possess strong communication skills to include listening, observing, writing, speaking, and presenting.
- →Provide program development and management.
- →Developing and coordinating internal review and systems of evaluation to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements.
- →Provides technical and administrative advice, counsel, and instruction to employees.
- →Develops short and long-range work plans and schedules within the unit, ensuring implementation of the goals and objectives of the unit.
- →Collaboration with HR Servicing agency Employee Relations, reviews and approves serious disciplinary actions of assigned staff.
- →Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishments.
- →Improve production or increase the quality of work within the area of authority.
- →Please note: A one year supervisory probation period may be required for this position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Supervisory Program Specialist/PD061260 Relocation/Recruitment Incentives: Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Physical Requirements: Work is generally sedentary, typically performed sitting at a desk, in conferences, briefings, or meetings, or riding in an automobile or plane while traveling to events.
- ✓Walking, standing, and bending may be required, including during presentations, visits, and tours of the facilities.
- ✓Flexibility is required to accommodate events and activities occurring during other than normal business hours.
- ✓Mobility is required in terms of staging and assisting staff with equipment and other materials.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Personality Fit
Job ID: a3278dff-30fb-49d9-9100-e5c7249805e4
Posted via USAJobs