Job Listing
Supervisory Medical Support Asssistant
Veterans Health Administration · Posted 17 days ago
About the Role
The incumbent serves as a Supervisory Medical Support Assistant (MSA) to the Community Care department within Health Administration Services in the Associate Director Service Line. S/he works at the Erie VA Medical Center in Erie, PA. The MSA supports a program area critical to management and as such must demonstrate a high level of leadership and organizational ability. S/he must use sound, independent judgment and have excellent decision-making and possess strong communication skills.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Supervises and evaluates MSA staff, overseeing daily operations, resolving complex issues, identifying training needs, and handling recruitment, performance evaluation, and disciplinary actions.
- →Plans and directs MSA activities, recommends operational improvements, and analyzes data for performance reports.
- →Duties require administrative independence and significant complexity, performed at least 25% of the time above the full performance level.
- →Oversees overall clerical operations of MSA staff in Community Care clinics, serving as the first point of contact for both internal and external customers at the Erie VA Medical Center.
- →Directly responsible for community care scheduling, care coordination, and consult management programs.
- →Works with the Program Specialist and Nurse Manager to validate scheduling grids and labor mapping, ensuring effective use of budget and manpower.
- →Supervises and evaluates subordinate staff, resolves complex issues to ensure patient services, reviews and recommends system/program improvements, identifies training needs, makes hiring decisions, evaluates performance, and takes disciplinary action as needed.
- →Holds full responsibility for planning and directing MSA activities and provides data analysis and reporting to support performance measures for senior management.
- →Performs clerical and MSA duties to support behavioral health clinics as needed, monitors and corrects scheduling errors, and ensures protection of sensitive information in compliance with HIPAA, ADP Security, and related regulations.
- →Ensures protection of sensitive information from unauthorized release, loss, alteration, or deletion; follows all regulations regarding patient information access; and reports any unauthorized use to higher-level supervisory staff.
- →Ensures voice mail and incoming fax folder are cleared by the end of the day.
- →Attends required training on geriatric patient care and demonstrates competency by applying this knowledge in all aspects of service, in accordance with age-based competency standards.
- →Complies with all safety and fire prevention regulations, uses protective equipment as required, is familiar with fire drill and emergency procedures, promptly reports accidents, and notifies the Nurse Manager of any unsafe or unhealthy workplace conditions.
- →Identifies learning needs of staff and plans training.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 131854a4-702b-4744-b3a5-763194301572
Posted via USAJobs