Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Indianapolis, IN $56K – $73K Apply by Jun 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Supervisory MSA (Scheduling Supervisor) at this level plans and directs programs at a medical center and/or satellite outpatient clinic, or offsite location and is delegated full supervisory responsibility. The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities under the following sections in Health Administration Service (HAS) - including but not limited to, Mental Health, Medicine, MSA Float Pool, Call Center, etc.
What You'll Do
- →Supervision.
- →Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements.
- →Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines.
- →Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations.
- →Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner.
- →Follows up on pending issues while demonstrating an understanding of the impact of work not completed.
- →Provides briefings, orientations, staff development, and training.
- →Resource Management.
- →Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
- →Demonstrates Courtesy and Professionalism.
- →Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public.
- →Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
- →Identifies Customers' Concerns.
- →Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID complaint cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: f572f8cb-898b-4d73-b047-95d12243b398
Posted via USAJobs