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SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 51 days ago
On-site Bath, NY $57K – $74K Apply by May 28, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
Serves as a Supervisory Medical Support Assistant supporting the Medical, Diagnostics/Therapeutic and Behavioral Health across VA Finger Lakes. Work requires assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment and systems to make recommendations for improved operations; identifying educational or training needs; making decisions on selections and taking disciplinary action when necessary.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties: Assigning and evaluating the work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs.
- →Making final decisions on selections.
- →Evaluating performance, and taking disciplinary action when necessary.
- →Extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies relating to specialty care services; communicate with non-VA medical facilities.
- →Develop and manage a tracking system for follow up care such as consults, tests, etc.
- →Participating in specialty team huddles and team meetings to manage and plan patient care Training direct reports on scheduling guidelines, directives, and processes.
- →Entering appropriate information into the electronic record.
- →Primary point of contact for consult processing working closely with the staff they supervise to ensure proper consult policy is followed regarding national timeline standards for contacting and acting upon consults.
- →Other duties as assigned.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: bcede20e-3254-4c35-b8f3-c922727353be
Posted via USAJobs