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SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 1 days ago
About the Role
The Supervisory Medical Support Assistant (SMSA) position is assigned to Health Administration Service (HAS) at the VA Clinic South Jordan UT. The (SMSA) serves as a direct line supervisor for assigned Lead Medical Support Assistant, Advanced Medical Support Assistant (AMSA) and Medical Support Assistant (MSA) staff. The position may serve as an alternate MSA Supervisor for medical center, CBOC, and/or remote staff and provides oversight to staff assigned to various services.
What You'll Do
- →Duties include but are not limited to: The Supervisory MSA serves as the direct line supervisor for assigned Lead Medical Support Assistant, Advanced Medical Support Assistant (AMSA) and Medical Support Assistant (MSA) staff.
- →The incumbent provides oversight to staff assigned to a role within a Primary Care Patient Aligned Care Team (PACT), Specialty Care, and or Remote Team.
- →The employee is responsible for the planning, directing, and oversight of a full range of administrative and clerical support functions as they relate to scheduling, customer service, and patient care.
- →The Supervisory MSA plans and directs programs at medical centers, CBOCs, and has full supervisory responsibility for supervising at least one subordinate Lead MSA and multiple AMSA/MSA staff.
- →Assignments at this level include, but are not limited to, assigning and evaluating work of subordinate staff; resolving complex problems to ensure patient needs are met; identifying educational or training needs; supporting prospective employee interviews; evaluating performance, and completing personnel investigations/actions.
- →The employee is responsible for extracting and analyzing data in order to provide reports in support of performance measures for senior management.
- →The employee ensures appointment schedules are maintained by MSA staff for assigned clinics.
- →The incumbent must assist with clinic Rocky Mountain Network Human Resources Title 38/Hybrid Title 38 Functional Statement Updated 10/2024 access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Supports patient safety standards using the correct identification verification process.
- →Work Schedule: Monday-Friday TBD Compressed/Flexible: Telework: May be approved Virtual: This is not a virtual position.
- →Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment TB exam.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: bc4d31de-1bbc-41b9-9ed1-533d9699bbe0
Posted via USAJobs