Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 42 days ago
About the Role
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for MSA staff assigned to their respective sections and has a foundational role within the VHA Patient Aligned Care Teams (PACT) and/or Specialty Care Interdisciplinary Team(s) in Odessa, Texas.
What You'll Do
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other health care providers as conflict with staffing and/or coverage occurs.
- →Serves as an administrative liaison and provides direction to staff, residents/trainees, and volunteers.
- →Assists Service Chief, Site Chiefs, Administrative Officers, and other Clinical Supervisors in performance measures, suspense items, and deadline responsibilities in a timely manner.
- →Generates return to clinic order report weekly and utilizes the report to ensure all return to clinic orders are completed daily.
- →Has responsibility for reminding clinical staff of incomplete encounters, unsigned notes, and discharge summaries that require action.
- →Coordinates, prepares, and submits clinical profiles and clinic cancellation memorandums as requested and forwards for final approval per policy.
- →Verifies clinics are properly blocked in sufficient time and that all patients have been rescheduled and notified according to policy.
- →Responsible for preparing performance appraisal plans, competencies, reports, and participating in folder audits.
- →Obtains and monitors the use of services, supplies, or equipment for the office and delivers these materials to the clinic for staff use.
- →Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Available Virtual: This is not a virtual/remote position.
- →Functional Statement #: 53496-F
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓GS-8: There is no educational substitution at this grade level.
Personality Fit
Job ID: baaf73f1-e0ef-4b8b-ba9f-b5421c23874f
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