Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site White River Junction, VT $57K – $74K Apply by Jun 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The Supervisory Medical Support Assistant position is located at the White River Junction VA Medical Center, in the Health Administration Service. The incumbent is responsible for Supervising Medical Support Assistants in support of maximizing clinic operations and patient scheduling. This position is listed on the annual determination of staffing shortages and Veterans Preference does not apply to this recruitment. Veterans are encouraged to apply and will receive full consideration.
What You'll Do
- →The incumbent will serve as the Supervisory Medical Support Assistant (MSA) and will be responsible for overseeing the administrative operations and the supervision of the Medical supports staff in the Health Administration service.
- →Supervisory Responsibilities: Responsible for planning, organizing, and directing the work of lower medical support assistants.
- →The employee establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required.
- →He/she works closely with their Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements.
- →The incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, classroom instruction closely associated with actual inpatient/outpatient hospital clinical practices, and attitudes and relationship of position to professional staff.
- →Incumbent is responsible for new employee orientation and is expected to work closely with new employees for the first (90) days Conducts regular staff meetings with the medical support assistants to update them on policy changes and new procedures.
- →She/he attends required Section meetings and other meetings throughout the facility as deemed appropriate.
- →The employee may serve on workgroups and/or committees as deemed appropriate.
- →Incumbent may be called to assist in audits or studies relating to the clinical setting.
- →Serves is a point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
- →Incumbent researches the issue and attempts to resolve it before it escalates to the Patient Representative, Clinical Service Chief, Chief of Staff or Center Director's Office.
- →Maintains clerical guidelines and manuals as well as preparation of material to be used in training new employees.
- →Training materials used shall be developed by their Supervisor and conform to the most up-to-date procedures.
- →Incumbent will also be responsible for training auxiliary personnel such as temporary, work study, and volunteers used for intermittent heavy workload areas.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: 469be062-b407-4a2f-ab03-6b0530026153
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