Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 45 days ago
On-site Loveland, CO $68K – $89K Apply by Jun 3, 2026 Medical Support Assistance ESFJESTJISFJISTJ Sales
Apply for this job → About the Role
The Supervisory Medical Support Assistants (SMSAs) are assigned to the Business Development Service Line (BDSL) located at the Northern Colorado, VA Clinic Loveland, CO.
What You'll Do
- →Leadership and Supervision Supervise the activities of MSAs across multiple areas, including Primary Care, Specialty Care, Mental Health, and Community Care, ensuring that patient care services are delivered efficiently.
- →Manage the performance of at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.
- →Evaluate the work of subordinate staff, providing feedback, coaching, and corrective action as needed.
- →Develop performance standards and evaluate staff performance regularly.
- →Make final decisions on hiring, promotion, disciplinary actions, and resolving staff complaints.
- →Ensure the proper training and development of all subordinate staff.
- →Plan and prioritize work assignments, supervise technical and administrative functions, and provide leadership in resolving complex administrative problems.
- →Maintain staff schedules, ensure adequate staffing levels for clinic operations, and adjust workload distribution to meet clinic needs.
- →Program Management and Scheduling Oversight Oversee the scheduling program for the medical center and satellite clinics, ensuring compliance with VA policies and guidelines.
- →Ensure the accurate and timely scheduling of patient appointments, monitor clinic availability, and make necessary adjustments to maximize patient access to care.
- →Conduct weekly audits to ensure adherence to scheduling policies, tools, and metrics, and provide regular reports to senior management.
- →Evaluate new products, equipment, and systems to make recommendations for improving clinic operations and enhancing efficiency.
- →Training and Staff Development Identify educational or training needs for MSAs, team leaders, and supervisors, and develop tailored training programs to address these gaps.
- →Provide ongoing training and mentorship to staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 44171ed7-dec0-4cff-88f1-77af0f1904ab
Posted via USAJobs