Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The Supervisory Medical Support Assistants (SMSAs) are assigned to the Business Development Service Line (BDSL) located at the Northern Colorado, VA Clinic Loveland, CO.
What You'll Do
- →Leadership and Supervision Supervise the activities of MSAs across multiple areas, including Primary Care, Specialty Care, Mental Health, and Community Care, ensuring that patient care services are delivered efficiently.
- →Manage the performance of at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff.
- →Evaluate the work of subordinate staff, providing feedback, coaching, and corrective action as needed.
- →Develop performance standards and evaluate staff performance regularly.
- →Make final decisions on hiring, promotion, disciplinary actions, and resolving staff complaints.
- →Ensure the proper training and development of all subordinate staff.
- →Plan and prioritize work assignments, supervise technical and administrative functions, and provide leadership in resolving complex administrative problems.
- →Maintain staff schedules, ensure adequate staffing levels for clinic operations, and adjust workload distribution to meet clinic needs.
- →Program Management and Scheduling Oversight Oversee the scheduling program for the medical center and satellite clinics, ensuring compliance with VA policies and guidelines.
- →Ensure the accurate and timely scheduling of patient appointments, monitor clinic availability, and make necessary adjustments to maximize patient access to care.
- →Conduct weekly audits to ensure adherence to scheduling policies, tools, and metrics, and provide regular reports to senior management.
- →Evaluate new products, equipment, and systems to make recommendations for improving clinic operations and enhancing efficiency.
- →Training and Staff Development Identify educational or training needs for MSAs, team leaders, and supervisors, and develop tailored training programs to address these gaps.
- →Provide ongoing training and mentorship to staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 44171ed7-dec0-4cff-88f1-77af0f1904ab
Posted via USAJobs