Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 107 days ago
On-site Mare Island Naval Shipyard, CA $66K – $97K Apply by Jun 25, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Supervisory Medical Support Assistant (Supervisory MSA) will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Call Center, Inpatient Clinic, or Outpatient Clinic. The Supervisory MSA will interact with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records.
What You'll Do
- →The Supervisory MSA will assist with verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.
- →Supervisory MSA plans and directs program's at medical centers and/or supervisory responsibility.
- →Assignments at this level include, but are work of subordinate MSA staff; resolving complex problems to ensure products, equipment, and systems to make recommendations for improved educational or training needs; making final decisions on hiring selections; disciplinary action when necessary.
- →The employee has full administrative planning and directing the MSA's activities.
- →The supervisor reviews and monitors job performance periodically to assure that intent and mission of the program is accomplished, and guidelines are followed.
- →The incumbent also receives program direction and guidance from the team's leadership, i.e., charge nurse and medical director.
- →Relationships with management, co-workers, patients, Veterans, and the general public are consistently courteous, respectful, and cooperative in nature.
- →Incumbent will display a cooperative attitude and will effectively work together to achieve the organization's mission and goals.
- →Incumbent will ensure productivity is maintained at the established level for the program for which he/she is responsible.
- →It is often necessary to ask questions in order to get specific information from confused customers and by checking with other sources; the incumbent will determine the nature of the issue and explain to the veteran how best to resolve the issue or refer the Veteran to the correct service/representative who can.
- →Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient.
- →Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the services' policies and procedures.
- →Takes into consideration age-related differences of the various veteran populations with this institution.
- →The incumbent must demonstrate the knowledge of the changes associated with aging and possess the ability to provide care/support based upon age related factors.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 438d2831-ef44-4e15-b3f2-5a1ec8fdad8c
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