Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 142 days ago
On-site Oklahoma City, OK $62K – $81K Apply by May 26, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
*NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.* This position serves as a Supervisory Medical Support Assistant for the Oklahoma City VA Health Care System. The Supervisory Medical Support Assistant (SMSA) monitors and makes work assignments, evaluates performance, resolves daily workplace issues and maintains efficient workflow
What You'll Do
- →Duties for the Supervisory Medical Support Assistant include but are not limited to: Full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the facility.
- →Evaluating the work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment and systems to make recommendations for improved operations.
- →Identifying educational or training needs.
- →Making final decisions on hiring selections.
- →Evaluating performance, and taking disciplinary action when necessary.
- →Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →The incumbent has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA's activities.
- →Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
- →Provides information and resolution to Veterans' requests within scope by using administrative judgement to escalate symptomatic concerns to clinicians within the facility or directs the contact to the appropriate discipline within department for resolution.
- →Screens incoming contacts and independently routes the contacts to the appropriate area for resolution.
- →Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness.
- →Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: 2e7df6b4-dd0b-4034-9db2-9d6439519d93
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