Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 47 days ago
About the Role
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor to two GS-07 leads and all Advanced Medical Support Assistant (AMSA) staff in Primary Care Clinics (inclusive of New Veterans Services clinic formerly known as OEF/OIF) and is a foundational role within Primary Care Service.
What You'll Do
- →Plan and direct programs at medical center cand/or satellite outpatient clinics with full supervisory responsibility.
- →Assign and evaluate the work of subordinate staff.
- →Resolves complex problems to ensure patient services are met.
- →Evaluate new products, equipment, and systems to recommend improvements for operations.
- →Identify educational or training needs of staff.
- →Make final decisions on selections, evaluates performance, and takes disciplinary action as necessary.
- →Exercise full administrative and professional responsibility for planning and directing Advanced Medical Support Assistant (AMSA) activities.
- →Extract and analyze data to provide performance measure reports to senior management.
- →Manage medical center primary care clinic grids, clinic cancellations, clinic letters, and clinic scheduling needs in collaboration with the Primary Care Administrative Officer.
- →Assist with clinic contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Support patient safety standards using the correct Veterans Affairs identification of all patients.
- →Ensure that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS).
- →Screen/receive phone calls in a courteous and timely manner.
- →Train staff on the requirements of VHA Scheduling Directives.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 219c8231-e70a-4de0-b77c-f1e54fb732b6
Posted via USAJobs