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Supervisory Medical Support Assistant - Clinical Contact Center
Veterans Health Administration · Posted 133 days ago
On-site North Little Rock, AR $56K – $73K Apply by Jun 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsCustomer SuccessHealthcare
Apply for this job → About the Role
This Supervisory Medical Support Assistant (SMSA) position is in the Nursing Operations / Clinical Contact Center of the Central Arkansas Veterans Healthcare System (CAVHS) located in North Little Rock, Arkansas.
What You'll Do
- →The Supervisory Medical Support Assistant (SMSA) in the Clinical Contact Center (CCC) is part of an interprofessional healthcare team.
- →The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to: Provides support across multiple ancillaries and interprofessional clinics.
- →Determines the needs of the Veteran/caregiver.
- →Routes clinical questions to appropriate clinical staff.
- →Provides information on programs and initiatives available to Veterans.
- →Supervises subordinate MSA's, team leaders, supervisors or equivalent administrative patient support staff in the VISN CCC.
- →Evaluates the work of subordinate staff.
- →Resolves complex problems to ensure patient services are met.
- →Evaluates new products, equipment and systems to make recommendations for improved operations.
- →Identifies educational or training needs.
- →Makes final decisions on hiring selections.
- →Evaluates performance, and taking disciplinary action when necessary.
- →Works collaboratively with VISN programs, services, and interprofessional coordinated care team.
- →Provides access to care and meeting the needs of Veterans via various available contact modalities.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 86226993-660e-4e99-a6f1-6690e7752b9c
Posted via USAJobs