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Supervisory Loan Specialist
Veterans Benefits Administration · Posted 3 days ago
Hybrid Phoenix, AZ $91K – $118K Apply by Jun 29, 2026 Loan Specialist ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The Assistant Loan Production Officer (ALPO) assists the Loan Production Officer (LPO) in directing Loan Processing functions to include overseeing origination of VA-guaranteed home loans, issuance of Certificates of Eligibility (COEs) to Veterans and Surviving Spouses, performs oversight of work of mortgage lenders who are funding VA-guaranteed loans on a nationwide basis. The ALPO ensures that Veterans and their lenders receive prompt, professional and accurate customer service.
What You'll Do
- →Specific duties include: Assists the LPO in leading the Loan Production Section with staff in GS-7 through GS-12 positions.
- →Loan Specialists in the GS-7 - GS-12 position report directly to the ALPO.
- →The ALPO is tasked with recommending long-range goals, work improvement strategies, and refined customer service techniques within his/her area of expertise in support of the LGY mission.
- →Plans, develops, organizes, coordinates, and directs the Loan Processing functions for all Veterans and Surviving Spouses on a nationwide basis.
- →Monitors the work of staff who are providing information, advice, and assistance on all types of VA guaranteed and direct loans to Veterans, mortgage lenders, real estate brokers, builders, attorneys, title companies and other stakeholders who write, email, call, or visit a VA facility or attend VA sponsored training events.
- →Collaborates with the Lead Loan Specialists (Team Leaders), other ALPOs & LPOs nationwide, Accounts Management Officer, the Assistant Director Program Management and Performance Loan Production and the Chief of Loan Policy to ensure achievement of performance metrics and the use of data analytics to monitor the performance of lenders.
- →Through this collaboration, ensures that Veterans receive service that exceeds industry standards.
- →Recommends appropriate action to correct any performance issues that are identified to ensure that Veterans are served accurately and timely, exceeding industry expectations.
- →Serves as a subject matter expert on VA-guaranteed home loan regulations, policies and procedures and represents VA at high-level meetings with stakeholders including officials of lending institutions.
- →Responsible for ensuring equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities.
- →Provides employees with ongoing feedback on performance through regular communication and ongoing progress reviews throughout the year.
- →Training of staff is a key component of ensuring accurate service delivery.
- →Ensure that regular training is provided to all Loan Production employees as well as immediate training on program.
- →Provides training sessions, seminars, and workshops for employees of lenders to inform them of the various VA policies and procedures related to mortgage loan underwriting and processing requirements.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
- ✓Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: a6ac5710-c97f-4dc9-8238-544eedb67b36
Posted via USAJobs