Job Listing
SENIOR GUEST SERVICES REPRESENTATIVE
Air Mobility Command · Posted 99 days ago
On-site Dover AFB, DE $16.5/hr Apply by Jun 30, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Eagle's Rest Inn on Dover AFB. This position is considered Regular Part-Time. You are guaranteed 20 hours; however, you could work up to 40 hours per week. As a Regular Part-Time employee, you are eligible to earn annual leave, sick leave and sign up for benefits to include Health/Dental and Life Insurance, 401(k) and NAF Retirement.
What You'll Do
- →Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members.
- →Shares learned best practices of front desk operations.
- →Assists in correcting clerical and system errors.
- →Exhibits work standards while following operational procedures and policies.
- →Ensures adherence of established quality and safety standards.
- →Balances workload of team members during shift ensuring efficient output of work.
- →May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs.
- →Maintains logs of incidents and reports.
- →Reports all violations of safety to immediate supervisor.
- →Ensures adequate stock supplies and equipment are available to do the work.
- →Resolves straightforward guest complaints and documents situation with outcome.
- →Elevates guest/employee complaints that are unresolvable at his/her level.
- →Reports incidents to proper authority.
- →Ensuring customer service is the first priority.
Requirements
- ✓This position does not have an education qualification requirement.
Personality Fit
Job ID: 2514becf-073c-4236-88e4-c572ad4f9c5f
Posted via USAJobs