Job Listing
Sales Associate
Architect of the Capitol · Posted 5 days ago
On-site Washington, DC $47K – $61K Apply by Jul 17, 2026 Sales Store Clerical ESFJESTP EngineeringMarketingSalesOperations
Apply for this job → About the Role
This position is located in the Architect of the Capitol (AOC), in the U.S. Capitol Visitor Center (CVC). The CVC is the public's front door to the U.S. Capitol, offering tours and education programs as well as supporting congressional events. Our goal is to inform, involve and inspire every visitor to the U.S. Capitol. The CVC has 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.
What You'll Do
- →The individual selected for this position will: Greet and assist visitors by escorting them to displays, informing visitors about products, and suggesting product purchases.
- →Maintain a high level of professionalism and customer service at all times with a wide and diverse public.
- →Maintain courteous and helpful attitude at all times.
- →Maintain situational awareness of customer needs and re-prioritizes appropriately to meet customer needs.
- →Act with a sense of pride in fulfilling the mission, vision and objectives of the CVC.
- →Demonstrate selling skills that inform, involve and inspire the visitor to achieve product purchases.
- →Respond to visitor questions, complaints and concerns in a manner that provides positive resolution or offers appropriate guidance.
- →Maintain deep knowledge about the CVC, the Capitol, and the surrounding D.C. area.
- →Understand and communicate how CVC Gift Shop merchandise supports the CVC mission and relates to the various artifacts and exhibits in the CVC.
- →Embrace quality control in daily activities, including in shop receiving, stocking, and recovery.
- →Identify and communicate product requests and needs to Gift Shops management.
- →Perform an extensive range of retail operational activities including cash handling, re-stocking, and visual presentations or recovery within the shops.
- →Fully comply with all standard operating procedures.
- →Keep funds secured at all times.
Requirements
- ✓You must meet the definition of specialized experience.
- ✓COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed education and/or experience may be used to meet the experience requirements.
- ✓Successful completion of four years of full-time academic study above the high school level.
- ✓This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university.
- ✓One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
- ✓When combining education and specialized experience, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.
- ✓One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.
- ✓You must be able to pass a drug test.
- ✓Your resume and question responses must demonstrate the job-related KSAs.
- ✓You must meet the definition of specialized experience.
Benefits
- ★A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
Personality Fit
Job ID: 8bc12945-5c6e-4967-a020-2c48968848ad
Posted via USAJobs