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Quality Assurance Benefits Advisor
Employee Benefits Security Administration · Posted 57 days ago
Hybrid Pasadena, CA $106K – $173K Apply by Aug 13, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law. We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems.
What You'll Do
- →Develop and execute strategic and immediate customer service plans; relay agency policies, mandates, and procedural guidance to regional management and develop/deliver training for regional benefits advisors and managers.
- →Develop, maintain, and revise guidelines and reference materials used by participant assistance staff.
- →Evaluate assigned offices' technical assistance, outreach, and customer service programs by conducting comprehensive reviews for policy compliance, performing random case accuracy checks, completing regular quality reviews, and providing written reports with recommendations.
- →Serve as liaison among assigned national and regional offices and OEA components; coordinate planning and problem resolution with senior staff; and help resolve complex issues involving offices, congressional offices, plan representatives, and plan participants.
- →Participate in special projects to analyze customer assistance, advocacy, and education policies; identify program deficiencies and emerging concerns; review relevant regulations, interpretations, enforcement outcomes, and research; and draft/review analytical reports for action recommendations.
Personality Fit
Job ID: 2c6e5b0c-37b5-4a99-b6a0-b882b40ee4af
Posted via USAJobs