Job Listing
Program Support Assistant
Veterans Health Administration · Posted today
On-siteMontgomery, AL$50K – $66KApply by May 28, 2026Miscellaneous Clerk And AssistantESFJESTJISFJISTJOperationsHealthcare
Apply for this job →About the Role
VA Central Alabama Health Care System is recruiting one (1) Program Support Assistant for Nursing Operations within Patient Care Services. This position works under the supervision of the respective Associate Chief Nurse. And performs administrative support duties with considerable latitude for the exercise of independent judgment.
What You'll Do
- →Incumbent will also serve as back-up coverage for clerical support as needed for Nursing, Patient Care Services, assisting with scheduling duties, phone management, calling patients, when necessary, etc.
- →Because of the increased awareness to customer service throughout the medical center and the increased number of patients seen, the incumbent will serve as a contact for patient satisfaction and service recovery for the Nursing, Patient Care Services, independently handling problems of a complex and sensitive nature or tactfully referring calls to other areas.
- →The incumbent is expected to make every effort to resolve concerns without further referral Responsibility for administering the day to day activities of their assigned sections and all phases of the facility specialty program.
- →Their assigned sections may include Nursing (Ambulatory Care; Acute Care and Specialties; Geriatrics Extended Care & Rehabilitation; Mental Health, Wellness Health and Outcomes (WHO) and Operations); Patient Advocates; Social Work; Sterile Processing and Veterans Engagement.
- →Expertise in multiple systems including VISTA, CPRS, EPAS, and Electronic Equipment Request Portals is crucial.
- →Independently performs annual equipment inventory requiring expert knowledge of inventory resolutions process, scanning system and technical terminology pertaining to diagnostic and treatment medical equipment and supplies.
- →Keeps accurate and precise inventory records, agendas, staff/committee minutes and data for their assigned sections.
- →Reconciles discrepancies for reporting to logistics and medical center administration.
- →Acts as a support timekeeper for their assigned section(s) and other Nursing, Patient Care Services sections.
- →Learns and proficiently utilizes ACUSTAF and VATAS for timekeeping/timecard purposes.
- →Serves as a local expert on difficult and unusual timekeeping problems such as variable schedules.
- →Assures accurate recording and maintenance of information concerning policies and regulations governing time and leave system.
- →Works with payroll to correct any timekeeping issues.
- →Independently researches, coordinates and composes replies to routine, non-clinical correspondence with no direction of supervisor.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: e255758b-8861-4a63-afc1-8f358f8e237c
Posted via USAJobs