Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
On-siteHines, IL$51K – $66KApply by Jun 5, 2026Miscellaneous Clerk And AssistantESFJESTJISFJISTJOperations
Apply for this job →About the Role
The Program Support Assistant position is organizationally aligned under the Office of the Chief of Staff within Community Care Service at Edward Hines, Jr VA Hospital, Hines, IL, a Level 1a Complexity facility. The primary purpose of the position is to serve as a Community Care Coordinator. This role works within the continuum of patient care, working collaboratively with the patient care teams as well as a variety of specialty health care providers.
What You'll Do
- →The incumbent provides administrative and clinical care coordination support to clinicians and other administrative and professional staff for purposes of coordinating Non-VA medical care for veterans when inpatient and outpatient, and their VA provider has deemed such care necessary.
- →Duties include but not limited to: Generating authorizations for pre-authorized medical care, while making eligibility determinations for the various programs in Community Care.
- →Acts as a liaison between the veteran and the vendors with regard to Community Care and VA clinical services and/or primary care services.
- →Obtains requested reports, x-rays, labs and any pertinent information required to complete the Community consult in CPRS.
- →Responsible for the coordination of all administrative information between the professional staff and the patient.
- →Update and verify demographic information.
- →Generate correspondence to the veterans and various providers and managing all received correspondence related to their care.
- →Assists with getting patients scheduled with the community providers.
- →Track and follow up on all authorizations to ensure timely scheduling.
- →Provides necessary information to the staff and the patient, dealing with a wide range of problems including atypical and complex situations.
- →Coordinates the completion of Community Care consults assuring the corresponding report is linked to the appropriate consult, progress note title and patient.
- →Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.
- →Reviews and determines veteran's eligibility for specialty programs in the Community Care program (CC) and appropriately processes their authorizations.
- →Discusses eligibility for programs or specific claims with vendors, veterans, and/or service officers.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 4e980612-f1a1-431b-bece-78d86f82aa17
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