Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
On-siteAnn Arbor, MI$50K – $65KApply by Jun 3, 2026Miscellaneous Clerk And AssistantESFJESTJISFJISTJOperations
Apply for this job →About the Role
The Program Support Assistant (PSA) position is located within Social Work & Community Based Service at the Ann Arbor VA Medical Center and is supervised by the Administrative Officer. The primary purpose and responsibilities of this position are to provide expert technical program support and administrative clerical duties to the various programs within the service and Main Social Work Office operations.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties will include but may not be limited to the following: Responsible for the submission of all statistical and administrative reports or data from their designated assignment area.
- →Educates Veterans and family members of Veterans on benefits, eligibilities, alternative lodging, and other available programs within the Service.
- →Assigned as an authorized user of the Government Purchase Card for small item purchasing in their designated site and section.
- →Acts as an Automated Data Processing Application Coordinator (ADPAC) liaison, responsible for systems administration within the service and will provide guidance and assistance to clinical staff within the service.
- →Conducts training for new employees as to the administrative requirements of their jobs in the program, i.e., function, documentation, clinic encounters, etc.
- →Communicates effectively with patients, patient's family or caregiver, clinical staff, etc.
- →Take messages, track call-ins/call-offs by other staff members and notify the appropriate supervisor.
- →Obtains, organizes, files, and retrieves reports, correspondences, and numerical data for use in preparing status reports, briefings, and presentations.
- →Types, edits, maintains current copies of records or forms relating to the programs such as letters, memos, reports and summaries, surveys, program brochures, letters of introduction, and other types of written communications.
- →Prepares agendas and meeting minutes.
- →Performs other duties as assigned.
- →Work Schedule: Full time, Monday - Friday 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 12327c9a-e63d-42f9-91df-ca59923345ed
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