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Program Support Assistant
National Cemetery Administration · Posted 45 days ago
On-site Bath, NY $45K – $59K Apply by May 21, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located at the Bath National Cemetery in Bath, New York.
What You'll Do
- →Incumbent performs program support duties and assists with the coordination of the cemetery's business plan with quality management goals and objectives and is responsible for a variety of administrative functions vital to the cemetery's mission.
- →The incumbent must possess a thorough knowledge of all National Cemetery Administration regulations, policies and procedures including those relating to interment eligibility, conduct of committal services, burial and grave marker issues.
- →Incumbent must be fully familiar with all interment operations and procedures.
- →The incumbent must be familiar with the operation of personal computer and the use of associated software such as the Burial Operation Support System (BOSS), iFAMS financial system, G- invoicing, VA Time and Attendance System (VATAS), Microsoft Word, Microsoft Excel, and VHA and NCA networking systems.
- →Processes interment and eligibility requests; schedules committal services; updates information in BOSS; creates cases in the BOSS; orders headstones, maintains current set-aside (AGS) files and spreadsheets and performs representative duties as needed.
- →Incumbent assists on issues that are sensitive and serious in dealing with the public in the operation of Bath National Cemetery.
- →Incumbent may serve as the POC for the marker contract.
- →As the POC, the incumbent orders and receives headstones; maintains spreadsheets to track marker performance; works closely with the field staff to identify and address any issues that may affect the Timeliness of Marking Graves (TMG) report; and elevates any issues requiring higher resolution to the Memorial Products Support (MPS) section.
- →Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm.
- →May include occasional weekends.
- →Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.
- →Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday.
- →All staff is required to work Memorial Day and Veteran's Day each year.
- →Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery.
Requirements
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 0d95313a-a4ff-4ecb-84a1-f9e1193ac1e1
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