Job Listing
Program Specialist
National Cemetery Administration · Posted 12 days ago
On-site Saint Louis, MO $63K – $82K Apply by Jul 8, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position is located at the NCA First Notice of Death Office in St. Louis, MO. The incumbent serves in a cross-functional position that processes claims for memorial products, such as Government-furnished headstones, markers, medallions, plaques, urns, and Presidential Memorial Certificates (PMCs). THIS JOB WILL CLOSE WHEN WE HAVE RECEIVED 50 APPLICATIONS WHICH MAY BE SOONER THAN THE CLOSING DATE.
What You'll Do
- →Adjudicates and issues decisions for complex and sensitive claims for Government-furnished headstone, markers, medallions, plaques, urns, and PMCs.
- →The incumbent is responsible for evaluating evidence and information such as military records, data stored in multiple VA systems, lay testimony, etc. submitted in connection with claims.
- →Frequently conducts research, complexity of the research depends on the lack of information received, and requests for evidence and develop claims by applying pertinent Federal law, regulations, and Department policies.
- →Enters accurate information into multiple VA systems during each aspect of the adjudication process.
- →Enters all Notice of Death information accurately into multiple VA systems when processing claims for memorial products, PMCs, burial flags, Arlington National Cemetery interments, or VA Life Insurance Claims.
- →Formats and approves inscription requests for headstones and markers, ensuring they are correct, complete, aesthetically pleasing and in accordance with VA inscription directives and policies.
- →Independently makes determinations on inscription items and placement issues when the headstone or marker cannot accommodate the requested/desired inscription.
- →Consults with the supervisor on inscription issues, which are complex or unusual in nature and require inscription policy interpretation, for which no precedent exists.
- →Makes recommendations and proposes alternative solutions to the claimant/supervisor for resolving complicated inscription issues.
- →Provides appropriate written correspondence to applicants within the time limits of submission of evidence when the incumbent determines additional information is needed to grant the benefit(s).
- →Suspends and tracks pending benefit claims awaiting additional information or evidence to support the provision of a benefit.
- →Thoroughly reviews all incoming correspondence and evaluates information/evidence received to determine applicability to the pending claim.
- →Accurately uploads and associates supplemental and subsidiary documents to VA's electronic document repository and proceeds with adjudicating the claims for benefits.
- →Determines and makes appropriate disposition of all records.
Requirements
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).
- ✓Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 45bd77e6-fa85-478f-bf78-93d9431e939d
Posted via USAJobs