Job Listing
Program Specialist
National Cemetery Administration · Posted 1 days ago
On-site Saint Louis, MO $63K – $82K Apply by Jul 17, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position is located at the NCA Scheduling Office in St. Louis, Missouri.
What You'll Do
- →This is a bargaining unit position.
- →This position is represented by AFGE.
- →Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles.
- →Counsels Veterans, dependents, funeral homes, and beneficiaries via telephone regarding burial and memorial benefits and has substantive knowledge of VA, NCA and MPS services and benefits.
- →Answers incoming calls as the primary method of contact and responds to various methods of contact in processing customer related requests.
- →Thoroughly researches, reviews, and analyzes Veteran information for verification of internment.
- →Reviews discharge documents to interpret characterization of military service information to include, type of service, character of discharge and other critical service indicators.
- →Monitors the Electronic Fax (eFax) intake portal for the NCSO.
- →Prepares applications for burial and memorial services based on information provided by funeral directors, Veterans, family members, next of kin, national cemetery representatives, or other authorized representatives.
- →Explains the types of documents necessary to facilitate timely processing of burial and memorial service requests, as well as other VA benefits.
- →Assists Veterans and family members with obtaining and completing documents and forms, in accordance with the type of claim submitted and refers callers to applicable resources or agency for support.
- →Utilizes independent judgment and discretion to advise Veterans, beneficiaries, and dependents on available options and encourages them to fully utilize benefits.
- →Utilizes independent judgement and discretion to review legal documents to determine qualifying service to validate service eligibility.
- →Ensures all committal and memorial services are scheduled and transferred in accordance with cemetery regulations.
Requirements
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).
- ✓Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 4351c82e-e87d-4140-9abf-7482ba461b54
Posted via USAJobs