Job Listing
Program Manager (Quality Assistant Director)
Veterans Benefits Administration · Posted today
About the Role
The Assistant Director, Quality, is directly responsible for management of MDEO contract exam quality. He or she is responsible for systematic review and quality assessment of VBA contract medical disability examinations conducted as part of the medical disability adjudication process. The incumbent provides the Deputy Executive Director, MDEO and VBA leaders with analysis to optimize contract quality ensuring that Service members and Veterans are served in the manner they deserve.
What You'll Do
- →Specific duties include: Provides technical and administrative supervision to a staff of administrative professionals and oversees the daily operation of the unit, ensures agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates.
- →Gives advice, counsel, and instruction to employees on both work and administrative matters.
- →Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
- →Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides training needs; and finds ways to improve production or increase the quality of work within the area of authority.
- →Monitors completion of additional assignments Including special projects, preparation of recommendations for manual or regulatory change, and training materials.
- →Analyzes and evaluates on a qualitative and quantitative basis the effectiveness of programs or operations in meeting established goals and objectives.
- →Performs regular analysis of accuracy review results and identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of Imbalance, or other similar factors.
- →Coordinates goals, priorities, staff resources, productivity, quality, and general activities with higher-level management.
- →Performs work associated with planning, organizing, directing, controlling, and evaluation of activities to support operational accomplishments for MDE program activities.
- →This includes oversight and responsibility for the overall planning, directing, and timely execution of program operations, internal training, and data analysis, evaluation, and providing recommendations based on complex input to improve the effectiveness of work methods and procedures, management controls, information and documentation systems, and similar functions of program management.
- →Will serve as management advisor using a high-level of discernment and judgment to address a wide variety of interrelated subject matter, that can include contractual, programmatic, or other program office focus areas.
- →Serving as a key advisor to the Deputy Executive Director, MDE on program planning, measurement, analysis, and performance improvement.
- →Planning, developing, directing, and assuring the implementation of an integrated operational and strategic planning in alignment with the budgeting process.
- →Working closely with MDE budget team, MDE contracts team and other VBA business lines, prepares necessary documentation for VA and Congressional submissions and monthly reports which includes performance goals which are tied into program effectiveness.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
- ✓Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Personality Fit
Job ID: 46346c22-2a01-4f02-825d-ac9c448a1cec
Posted via USAJobs