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Patient Advocate
Military Treatment Facilities under DHA · Posted 60 days ago
Hybrid Guantanamo Bay $53K – $69K Apply by May 18, 2026 Miscellaneous Administration And Program ESFJISFJ
Apply for this job → About the Role
About the Position: This position is located in the Directorate for Administration, U.S. Naval Hospital Guantanamo Bay, Cuba (USNH GTMO). The primary purpose of this position is to serve as the hospital's Patient Contact Representative and Customer Relations Officer.
What You'll Do
- →Assists with investigations of patient-related situations and, provides guidance to concerned Directors and Department Heads in solving problems.
- →Respond to patient needs through the identification and resolution of problem areas prior to the patient leaving the facility.
- →Document all significant patient encounters to include the scope of the problem and the patient's perception.
- →Maintains records of all significant patient complaints or problems, customer comments and feedback, recommendations for changes in policy, procedures and all follow-up actions.
- →Advises the Director for quality management of incidents, situations, or problems which have potential for litigation involving the U.S.
- →Participate in or conduct customer relations training for all personnel involved in the delivery of health care.
- →Assesses patient satisfaction through analysis of patient complaints and review of patient questionnaires.
- →Identifies improvement opportunities from statistical data and measures.
- →Performs basic data extraction, translation/transformation, and loading activities.
- →Primary coordinator and facilitator of the Military Treatment Facility Patient and Family Council.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
Personality Fit
Job ID: e66b335c-b4b0-44ec-b93d-174c9a9f410b
Posted via USAJobs