Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Des Moines, IA $36K – $57K Apply by Jul 20, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Medical Support Assistant (MSA) provides medical support for inpatient settings, including ICU/Telemetry and Medical Surgical floors. The MSA's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service. The MSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, and quality assurance are met.
What You'll Do
- →The position requires the incumbent to physically report for work to the Des Moines, IA VAMC.
- →Major duties include, but are not limited to: Promotes patient centered care, perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
- →Supports patient safety standards through correct identification of all patients through use of two forms of identification.
- →Assists patients, family members and multidisciplinary staff while maintaining unit flow.
- →Providing direct customer and patient services that are prompt, friendly, and cooperative.
- →Answers/receives and routes phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established unit processes.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone.
- →Assists in outside provider record retrieval, manage faxes, provider orders and mail in a timely manner.
- →Provider orders are consistently processed within 1 hour of time received, STAT, NOW, or ASAP orders will be hand delivered to the charge nurse or the nurse on the neighborhood where the patient resides if the charge nurse is unavailable.
- →Manages position responsibilities with guidance from more experience staff member to assist with setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →Inputs correct providers and treating specialty.
- →Enters interward transfers, admits, and discharges to the unit.
- →Keeping admission and discharge log updated.
- →Maintains schedule for Interdisciplinary team meetings (IDT's), notifying team members per e-mail of schedule including notification of any changes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: c5e8ecdd-05cf-48ca-93ad-0d585b1e51a1
Posted via USAJobs