Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 6 days ago
On-siteDallas, TX$42K – $68KApply by May 26, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
The Primary Purpose of the Position is: The purpose of the work is to initiate and follow through on all clerical and related procedures essential to the provision of patient care for the unit/clinic. These include but are not limited to providing initial contact with all healthcare providers and patients on the facility, the recording and reporting of patient information, relaying of calls and information requiring immediate attention of the staff, monitoring and scheduling appointments.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties may include but are not limited to: The MSA receives patients and visitors in person or telephonically.
- →Records and relays messages and/or redirect calls as necessary.
- →Refers urgent messages and patient results for immediate action.
- →Obtains identifying information and determines the nature of the visit/call.
- →Insures eligibility for care and contacts appropriate staff member for verification, when necessary.
- →Maintains and monitors patient appointment schedules for the unit/clinic and communicates delays in scheduled appointments to the appropriate staff and patients.
- →Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities.
- →Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the medical center.
- →Incumbent must, always, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior.
- →The MSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
- →Assures that the patients are electronically checked in for their appointments via (Vista/VSE).
- →Responsible for confirming with the patient that pre-registration is completed, including demographic information.
- →Schedules and provides appointment dates with patient input, when possible, to reduce no shows.
- →This is a critical step to meet "Missed Opportunities" and other medical center performance measures such as "access to care." Captures insurance and demographic information on all Veterans, who hold third-party health plans, explains VA's role in insurance reimbursement.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: c20d14cf-0cc9-46ec-9c50-927ace2cd8d1
Posted via USAJobs