Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 4 days ago
On-site San Diego, CA $50K – $66K Apply by Jun 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ EngineeringHealthcare
Apply for this job → About the Role
The position serves as MSA in Nursing Service at the VA San Diego Healthcare System. MSAs at this level work collaboratively with the interdisciplinary team and other health care professionals to provide accessible care that meet patient needs. Must utilize an extensive knowledge base to provide timely and appropriate administrative duties to the inpatient/outpatient setting. Work requires knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →Major duties include, but are not limited to: Medical Support Assistant (MSA) independently performs a full range of admissions, transfers, and discharges, related to administrative delivery of healthcare services in inpatient/outpatient settings.
- →MSA is responsible for answering incoming phone calls, patient call lights and relaying messages to appropriate staff.
- →Reports backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record.
- →Communicates with nursing staff, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- →Communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
- →Handles conflict and problems in dealing with the customer constructively and appropriate.
- →Works under the direction of a Lead MSA/Advanced MSA at the full performance level and makes decisions based on guidelines, precedents and regulations.
- →Scheduling patient appointments.
- →Monitoring inpatient electronic orders for areas of responsibility, verifying orders in a timely manner, verifying and updating patient demographics.
- →Performs other related duties as assigned.
- →Work Schedule: Monday through Friday, Rotating Weekend and Holidays, either 7:30am to 4:00pm, 3:30pm to 12:00am, or 11:30pm to 8:00am.
- →Compressed/Flexible: Not available.
- →Telework: Not available.
- →Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: b56d558a-e6e5-4d11-9726-7e5c2c36d708
Posted via USAJobs