Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Jacksonville, FL $43K – $55K Apply by Jul 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Medical Support Assistant provides frontline administrative support in a fast-paced clinical setting, coordinating appointments, verifying patient information, managing electronic requests, and ensuring timely communication between patients and healthcare staff. The position requires strong customer service skills, proficiency with electronic health record systems, and the ability to work independently while supporting efficient delivery of Veteran care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and program responsibilities include but not limited to the following: Scheduling, Rescheduling or Cancelling Appointments.
- →Incumbent receives incoming calls and provides telephone customer service by rescheduling or cancelling appointments (for any appointment).
- →Operates CISCO phone along with CISCO Finesse application during administrative and non-administrative duty hours.
- →Receives and distributes incoming calls.
- →Assists callers with questions about the Medical Centers, Outpatient Clinics and Community-Based Outpatient Clinics throughout North Florida/South Georgia.
- →Uses a personal computer to retrieve information from VistA & Outlook as needed to direct calls in a timely and accurate manner.
- →The type of calls handled includes a full range of local, long distance, Federal Telephone System (FTS), conference calls, emergencies and tie-line circuits.
- →Provide organizational information to in-house, as well as incoming callers using VistA, Outlook and employee directories in the computer (or printed directories).
- →The incumbent is expected to handle, on a regular basis, difficult calls that require extensive personal involvement.
- →Deal with multiple phone calls or situations simultaneously, while remaining calm in stressful situations.
- →The incumbent must have a keen awareness of radio traffic occurring throughout their tour of duty and display quick decision-making skills.
- →The pace of the phone system is such that incoming and outgoing calls must be handled with speed and accuracy.
- →Several calls must be handled simultaneously and difficult calls requiring prolonged personal involvement must be handled without assistance from the supervisor, who is not at the switchboard all the time.
- →Serves as a focal point of activity during his or her tour of duty.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 9adac45a-4e2c-4f97-a24b-eb30b6f43c2d
Posted via USAJobs