Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-siteWashington, DC$42K – $69KApply by Jun 8, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer SuccessHealthcare
Apply for this job →About the Role
The incumbent serves as a Medical Support Assistant (MSA) assigned to the Community Care Department. The position supports administrative management and clinical management of Community Care by ensuring excellent customer service and support. The MSA will provide customer service support within the assigned area of DC VA Medical Center Community Care Services by obtaining and documenting information from veterans and/or their representative on matters concerning Community Care (CC).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties Ability to work independently, setting priorities, and coordinate work.
- →Knowledge of basic medical terminology.
- →Ability to communicate effectively and professionally with persons of all educational backgrounds.
- →Acts as a receptionist for the DCV AMC processing incoming and outgoing telephone calls, recording messages from Veterans, family members, in-house clinics, community clinics, transportation etc.
- →Directs telephone calls and visitors and communicates information appropriately.
- →Processes physicians' orders by identifying priority of STAT and routine orders and takes appropriate action by notifying personnel or services responsible.
- →Seeks clarification of orders when appropriate.
- →Promptly and accurately initiates and checks on status of referrals, lab, and imaging procedures.
- →Makes numerous calls each day to coordinate information and actions relating to patient care and services.
- →Relays information and requests from the patients and /or clinical services to the treatment team.
- →Ensures that transportation/escort services are properly arranged.
- →Compiles a consolidated computerized appointment sheet which shows tests, procedures, clinic appointments, therapies etc., for all patients on the unit foreach day of the week.
- →Performs miscellaneous duties which may include, but are not limited to obtaining office supplies for the unit, scanning, xeroxing needing medical data, faxing, preparing admission packets, distributing mail to staff and patients, obtaining medical records, and x-rays, etc.
- →Files, maintains, and secures medical records as appropriate.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 63cf4118-852a-43d1-8f8e-298ec1e43ea9
Posted via USAJobs