Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 147 days ago
On-site Cleveland, OH $34K – $55K Apply by May 18, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants. The Medical Support Assistants will function in Patient Care Administrative Service (PCAS), Patient Transfer Center (PTC).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position include but are not limited to: Scheduling appointments.
- →Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Scheduling, canceling, rescheduling patient's appointments and/or consults.
- →Preparing the clinic for visits.
- →Monitoring both inpatient and outpatient appointment for areas of responsibility.
- →Verifying and updating demographics and insurance information.
- →Processing emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage Work Schedules: 7:00 am to 3:30 pm, Monday to Friday plus Rotating Weekends & Holidays.
- →Telework: Not Available Virtual: This is not a virtual position Functional Statement #: Medical Support Assistant / (GS-3) 91460A/(GS-4) 91461A/(GS-5) 91462A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: 3a2b2bf1-0a06-40e8-bda0-aa1c237f6ff2
Posted via USAJobs