Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 13 days ago
On-site Coatesville, PA $37K – $61K Apply by Jun 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is in Health Administration Service (HAS) at the Coatesville VA Medical Center. The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
What You'll Do
- →Medical Support Assistants (MSA) are considered chief sources of patient care and patient flow information.
- →The MSA is a key member of the patient care team providing crucial administrative advice and guidance.
- →The MSA performs clerical work in support of the care and treatment given to patients.
- →The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
- →Additional duties may include, but are not limited to: Completes scheduler training as outlined in the Directive and maintain skills through completion of courses as assigned.
- →Promotes Veteran satisfaction by resolving Veteran concerns, applying first call resolution practices.
- →Generates and provide After Visit Summary for patients, following exit with provider.
- →Manages provider scheduling grids by accurately blocking clinics for scheduled and unscheduled provider leave, training, and meetings.
- →Prepares for clinic visits, by requesting and receiving records and lab results for provider review prior to appointment; monitoring both inpatient and outpatient appointments for team/teamlet/specialty providers.
- →Develops and maintains rapport with patients and members of the interdisciplinary team by applying Own the Moment, ICARE, and a helpful and professional attitude.
- →Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters.
- →Receives treatment and/or test results from outside providers, assures appropriate routing to HBPC provider for review and then routes to the Scanning section of Health Information Management for inclusion in the medical record.
- →Assists in the orientation of newly appointed clinical staff on matters related to the administrative role in patient care, such as Veterans Affairs (VA) regulations, policies, and procedures on medical administrative matters.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 33a4fb3b-6a70-4dd4-b6da-952ed43bccf7
Posted via USAJobs