Job Listing
Medical Support Assistant (Red Coat Ambassador)
Veterans Health Administration · Posted 4 days ago
Hybrid Hampton, VA $39K – $64K Apply by Jun 16, 2026 Medical Support Assistance ESFJISFJISTJ Customer Success
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) in in the Patient Advocate Office at the Hampton VAMC in Hampton, Virginia. The incumbent reports to the Customer Experience Manager and works with staff across the Medical Center ensuring problem resolution and patient satisfaction.
What You'll Do
- →The incumbent serves as a Medical Support Assistant (MSA) in in the Patient Advocate Office at the Hampton V AMC in Hampton, Virginia.
- →The incumbent reports to the Customer Experience Manager and works with staff across the Medical Center ensuring problem resolution and patient satisfaction.
- →The incumbent represents the facility in providing guidance to individuals to the appropriate service or office and giving and/or clarifying information to help the staff or visitor access the appropriate service.
- →This position has the responsibility to attend to the immediate needs/questions of our patients, their families and visitors.
- →The incumbent's role is to ascertain the needs of the customers and to help all personnel involved understand and relate to the patient as an individual.
- →Employee plans and organizes work with frequent assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- →Is responsible for maintaining the confidentiality of information obtained to carry out required duties.
- →Employee strives to meet the needs of customers while supporting VA missions.
- →Communicates and treats customers in a courteous, tactful, and respectful manner.
- →Provides the customer consistent information according to established policies and procedures.
- →Handles conflict and problems relating to the customer in a constructive and appropriate manner.
- →Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive, emotional, and chronological maturation of the patient.
- →Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the services policies and procedures.
- →The incumbent must demonstrate the knowledge of the changes associated with aging and possess the ability to provide care/support based upon age related factors.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 87039907-c24d-45ae-bbff-957c4521bc92
Posted via USAJobs