Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 7 days ago
On-site Amarillo, TX $53K – $69K Apply by Jun 18, 2026 Medical Support Assistance ESFJESTJISFJISTJ EngineeringHealthcare
Apply for this job → About the Role
This position is located in the Radiology Service. Adv MSA work includes functions such as serving as an initial point of contact for the clinics, patients, call centers to include, but not limited to, scheduling appointments, tracking and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. Work utilizes practical knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →The Advanced Medical Support Assistant (MSA) is responsible for receiving and enter data of patient for registration in VISTA Radiology Package of pending procedure requests.
- →The AMSA receives patients, medical personnel, and visitors to Radiology Service and directs them to the appropriate person or section.
- →Incumbent checks each patient in/out as necessary for the appointment package to be completed.
- →The AMSA is responsible for closely monitoring computer data of requested exams to avoid duplication of requests.
- →Incumbent is responsible for scheduling all Radiology Service examinations while abiding by the rules and timeframes for Out-Patient Wait Times.
- →Incumbent schedules appointments through both telephone and in-person contact with patients in their assigned clinics in accordance with VHA Directive 1234-Radiology Outpatient Scheduling and Orders Management and associated SOPs.
- →Incumbent performs Advance Clinic Access and Service Connection Priority Scheduling.
- →Incumbent will follow the requesting provider's instructions and assist patients with scheduling preferences.
- →The incumbent will be responsible for scheduling new and follow-up appointments adhering to all VHA directives and guidelines regarding scheduling and act on the scheduling request within 7 calendar days of the order entry date.
- →The AMSA is responsible for the accurate and timely rescheduling of cancelled appointments and ensures all affected patients are notified by phone if cancellations are the same day, next day, or within 2 weeks.
- →In the absence of the Program Support Assistant, or file-room clerk, incumbent will perform duties when needed to ensure quality patient care.
- →This includes duties such as scanning reports, answering phones, uploading or burning images for patients or providers.
- →Incumbent provides pre and post procedure patient education and coordinates all other appointments and procedures with any Radiology appointments and procedures.
- →The AMSA serves as a key contact for veterans and visitors, providing information and assistance and acts on administrative matters in the veteran's interest such as helping to expedite release of information when requested.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: f3681186-5192-4850-9bbd-6621909097b5
Posted via USAJobs