Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteNorth Little Rock, AR$45K – $59KApply by Jun 10, 2026Medical Support AssistanceESFJESTJISFJISTJOperationsCustomer SuccessHealthcare
Apply for this job →About the Role
The Advanced Medical Support Assistant (AMSA) in the Central Arkansas Veterans Healthcare System's Nursing Operations / Clinical Contact Center (CCC) as part of an interprofessional healthcare team.. The AMSA works at the Central Arkansas Veterans Healthcare System, North Little Rock, Arkansas.
What You'll Do
- →The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Duties may include but are not limited to: Works collaboratively with CAVHSNISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the CAVHSNISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Utilizes numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model.
- →Develops and/or maintains effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities Schedules, cancels, re-schedules patient appointments and/or consults.
- →Obtains medical documentation from patients Processes medication refill requests Obtains and reviews electronic medical records.
- →Participates in huddles with other MSAs and/or CAVHSNISN CCC staff to determine the daily needs of the VISN CCC.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- →Informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.
- →Provides accurate details of organizational information to Veterans regarding the different services the VA offers.
- →Provides high-quality customer service to Veterans and their families/caregivers.
- →Communicates tactfully and effectively to challenging customers who may be threatening, abusive, or distraught.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: f1117268-4467-403a-90b5-04eb71073c20
Posted via USAJobs