Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 116 days ago
On-site Minneapolis, MN $54K – $70K Apply by Jun 16, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in the Primary Care-Women's Health Medicine service line at the Minneapolis VA Health Care System. The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL ), patient processing and customer service
What You'll Do
- →Performs receptionist duties: monitors copying and faxing; answers and routes incoming phone calls.
- →Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, ISS, IPP, etc.,); responds to secure messages; responds to appointment requests through VAOS.
- →Scheduling expectations: follows the current VA Scheduling Directive and Minimum Scheduling efforts.
- →Organizes and implements quality assurance documents for supervisor; enters and monitors work orders; orders supplies and equipment; and provides coverage for scheduling staff during intermittent shortages.
- →The Advanced MSA provides specialized and expert administrative patient support while working collaboratively with-in an interdisciplinary coordinated care delivery model.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- →Valuates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
- →Work Schedule: Monday Thru Friday, 8:30am-5:00pm Telework: Not Authorized Virtual: This is not a virtual position.
- →Functional Statement #: 000000
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f06621cd-105c-4d68-9c57-942a5ff97489
Posted via USAJobs