Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteHarrisonburg, VA$47K – $61KApply by May 19, 2026Medical Support AssistanceESFJESTJISFJISTJCustomer Success
Apply for this job →About the Role
The Advanced Medical Support Assistant (AMSA) serves in the Medical Administration Service. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling and coordination using advanced clinic access principles, patient processing, customer service, and data integrity.
What You'll Do
- →The Medical Support Assistant (Advanced) works independently, exercising sound judgment in resolving administrative issues that influence patient care delivery.
- →Duties include reception, daily patient processing, knowledge to support any modality withing the medical center to include Primary Care, Mental Health, Diagnostic Service, Pain Management and Rehabilitation, Surgical and Medical Service.
- →The position requires excellent communication skills, effective problem solving, and the ability to support continuous clinic operations, including staggered shifts or weekend clinics when needed.
- →The AMSA reports directly to the Supervisory Medical Support Assistant, Medical Administration Service (MAS) at the Martinsburg VA Medical Center.
- →Duties may include but are not limited to: Serves as a primary administrative support resource for outpatient clinics, independently managing complex scheduling and access activities in accordance with VHA and local policies.
- →Performs receptionist duties, both face-to-face and telephonically, including ACD/call room scheduling coverage, providing courteous, timely, and Veteran-centered customer service while safeguarding privacy and confidentiality.
- →Screens and receives incoming calls, determines the nature of requests, and provides accurate information or resolution using established clinic processes and privacy regulations.
- →Using VHA approved scheduling and appointment applications, coordinates, schedules, reschedules, and cancels appointments using advanced access principles; adjusts appointment times, dates, or locations to support contingency plans related to staffing shortages or provider availability.
- →Collects, verifies, and updates Veteran demographic, verifies eligibility, and insurance information to support accurate billing, reporting, and revenue cycle activities.
- →Notifies supervisors or clinic leadership when clinic access is suboptimal or when Veterans cannot be scheduled within required timeframes. x Participates in daily team huddles and weekly team meetings focused on patient care planning and management, except when clinic coverage requirements necessitate absence.
- →Coordinates administrative services for Veterans, family members, caregivers, the general public, and interdisciplinary staff to ensure continuity of inpatient and outpatient care.
- →Ensures receipt, processing, and integration of medical and administrative records into the Computerized Patient Record System (CPRS), including initiating scanning when required.
- →Interprets and applies a complex body of laws, regulations, directives, and policies governing VA health care benefits and administrative operations.
- →Develops and maintains effective working relationships with clinical and administrative staff to establish priorities and support direct patient care.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ----------------------------------------------------------------------------------------------------------------------------------- You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: e266687f-bffe-4af4-bff4-5737b447e7ac
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