Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 17 days ago
On-site Fayetteville, AR $49K – $64K Apply by Sep 23, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant is in the Health Administration Service in the Radiology Department of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas.
What You'll Do
- →Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT, Specialty Clinics, Compensation & Pension (C&P), and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.
- →The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Communicate with the patient, interdisciplinary teams, VA Medical Center, and other agencies.
- →Manage a system of follow-up care such as consults, tests, etc.
- →Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate.
- →Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- →Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers; as needed.
- →Assists the team to reinforce the plan of care and self-help solutions.
- →Enters appropriate information into the electronic record.
- →Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- →Ensures correct and update insurance information is captured.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: c62e119b-0529-4ffc-bfb0-91d0442e3455
Posted via USAJobs