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MEDICAL SUPPORT ASSISTANT (ADVANCED)
Veterans Health Administration · Posted 5 days ago
On-site Gillette, WY $58K – $76K Apply by Jun 18, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Sheridan VA Health Care System is recruiting for an Advanced Medical Support Assistant (AMSA) position in the Business Office at the VA clinic in Gillette WY. The AMSA is responsible for customer service, scheduling, and administrative support for the assigned clinics/providers and other duties as assigned relate to care coordination for treatment of patients in the medical center or outpatient clinic. The AMSA position serves as a foundational role within the VHA Patient Aligned Care Team.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The AMSA performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinics.
- →The Advanced MSA demonstrates strong communication and customer services skills and works closely with all staff members performing the administrative duties essential to support the timely care of patients and support of the service/unit goals.
- →Duties include but are not limited to: Greets and checks patients in/out for appointments.
- →Schedules/Cancels appointments and interprets/verifies provider orders/consults in accordance with VHA Scheduling directives and guidelines.
- →Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.
- →Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results.
- →Develops and manages a tracking system for follow up care such as consults, tests, etc..
- →Participates in team huddles and team meetings to manage and plan patient care.
- →Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- →Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- →Monitors orders, consults, recalls to verify and validate accuracy, resolve issues and schedule/disposition as necessary.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB test pre-employment examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: b7c846d2-8ce1-43a9-a80d-dd63bf58227f
Posted via USAJobs