Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted today
On-site San Diego, CA $56K – $73K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
Serves as Advanced Medical Support Assistant (AMSA) for the Spinal Cord Injury Service at the VA San Diego Healthcare System. Provides specialized administrative and patient support in a complex interdisciplinary clinic setting. Schedules and coordinates appointments and consults, manages clinic communication, updates demographics and insurance, monitors consults, supports providers and Veterans, maintains confidentiality, and ensures quality customer service and care coordination daily.
What You'll Do
- →Duties include but are not limited to: Schedules, cancels, and reschedules patient appointments and consults in accordance with VHA scheduling guidelines.
- →Verifies provider orders and processes administrative actions related to patient care.
- →Monitors outpatient appointments and consult tracking systems to ensure timely follow-up.
- →Updates patient demographics, insurance, eligibility, and co-pay information during check-in.
- →Coordinates communication between Veterans, providers, specialty clinics, and ancillary services.
- →Answers and directs telephone calls and visitor inquiries while providing excellent customer service.
- →Relays messages and information to interdisciplinary team members and providers.
- →Prepares patients for clinic visits and ensures appointment information is provided before departure.
- →Identifies delays or issues in care coordination and recommends corrective actions to leadership.
- →Maintains accurate records using CPRS, ISS, VistA GUI Scheduling, and consult tracking systems.
- →Protects patient privacy and maintains confidentiality in compliance with HIPAA, FOIA, and Privacy Act requirements.
- →Maintains organized and professional workspaces to promote a welcoming clinic environment.
- →Assists Veterans of varying age groups and cultural backgrounds with sensitivity and professionalism.
- →Works independently while following established VA policies, procedures, and administrative regulations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: b54252db-e7a2-4518-912f-d7c9d7f946a9
Posted via USAJobs