Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-siteHines, IL$47K – $64KApply by Jun 2, 2026Medical Support AssistanceESFJESTJISFJISTJOperationsHealthcare
Apply for this job →About the Role
The Medical Support Assistant (Advanced) is in the VA Tele-Critical Care System. This position functions under the guidance of the Operations Nurse Manager/Assistant Nurse Manager. Tele-Critical Care (TCC) provides remote monitoring, consultation, and co-management of patients with critical illness in Intensive Care Units located in VHA and DOD. Services provided are 24 hours per day 7 days per week.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: The TCC Model of care is based upon a spoke and hub concept; the hub is the TCC support center located either in Minneapolis or Cincinnati and the spokes are the monitored sites.
- →TCC includes satellite support center sites across the nation staffed with clinical nurses, physicians, and other support staff to assist in providing high level critical care access to veterans across the nation.
- →The incumbent performs duties related to administrative duties, works in collaboration with clinical staff in the support center by answering phones, some data collection and retrieval, working on multiple technical The AMSA is responsible for receptionist duties, customer service, managing of supplies, and other duties assigned for proper timely treatment of patients.
- →The employee will screen phone calls in a courteous and timely manner, determine the nature of the request and provide information using privacy rules established by the VA.
- →Works on multiple technical platforms: Computerized Patient Record System(CPRS), Joint Legacy Viewer(JLV), Veterans Health Information and Technology Architecture (VISTA), eCare Manager, Cerner, Outlook, and Windows.
- →In eCare Manager they will input admissions, enter patient data, update Discharge List, complete transfers, and changes in patient status.
- →The employee will be able to pull up APACHE reports, build reports and some data entry.
- →They will be able to use and navigate with the camera function in eCare Manager.The AMSA will participate in team huddles and staff meetings.
- →They will work in collaboration with TCC educator to provide and precept new A/MSA or MSA orientation. 25%-50% of time will be spent in core doing direct patient care, and 50%-75% of the time will be on administrative time.
- →Additionally, the incumbent will be responsible for the following specific duties below as applies to TCC: Utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- →Communicate tactfully and effectively, by phone, in person and in writing with internal (at varying grade levels) and external customers.
- →This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- →Identify customer's concerns, performs the task required to resolve the issue accurately and timely and follow- up as necessary to ensure a satisfactory resolution.
- →Coordinate with other staff in trouble shooting equipment and technical issues Independently utilize reference sources, decision making and empowering the team to collaborate and resolve problems with a complex systems environment Ensure the availability of office supplies and uphold optimal workplace conditions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 5e27ee70-b856-42b4-8a57-02172fcef367
Posted via USAJobs