Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 8 days ago
On-site Prescott, AZ $50K – $66K Apply by Jun 29, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Northern Arizona VA Health Care System is seeking highly energetic candidates to fill the Advanced Medical Support Assistant (AMSA) vacancies within the Community Care Service. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional CRITICAL SHORTAGE LIST: 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
- →Advanced Medical Support Assistants (AMSAs) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction.
- →Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Northern Arizona VA Health Care System Hiring Managers.
- →Duties include but are not limited to: Comprehensive understanding of scheduling procedures for all community care.
- →Must have through knowledge of enrollment, eligibility, and community care.
- →Responsible for assuring accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran.
- →Work collaboratively with patient, contractor/provider to schedule appointments.
- →Must demonstrate technical competency in the use of the VistA, Computerized Patient Record System CPRS ( including consult toolbox).
- →Serves as primary point of contact for internal and external customers and is responsible for processing Community Care Consults that are processed through various programs, including but not limited to: Community Care Network (CCN), Veteran Care Agreements (VCAs) and Direct Scheduling of various specialties.
- →Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
- →Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.
- →Processing Community Care Consults that are processed through various programs, such as, Community Care Network (CCN), Patient Centered Community Care (PC3), or Veteran Care Agreements (VCAs) and Direct Scheduling of various specialties.
- →Assists in training of team members on administrative and technical aspects of the position.
- →Manage the flow of information between VA and Community Care providers and serve as a point of contact/Liaison for community providers and office managers and schedulers.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 5132c116-5d84-4e79-9c63-fc93c1fd28f6
Posted via USAJobs