Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 3 days ago
On-site Los Angeles, CA $56K – $73K Apply by Jun 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Greater Los Angeles VA Health Care System is seeking a highly energetic candidate to fill the Advanced Medical Support Assistant vacancy at the Patriot House location West Los Angeles . The ideal candidate must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution. In addition, candidate must possess the ability to operate computer programs, and scheduling of appointments.
What You'll Do
- →The incumbent serves as a Advanced Medical Support Assistant (MSA) in a clinical team based model in the Veterans Health Administration (VHA).
- →The work includes functions such as serving as an initial point of contact for the units, outpatient clinics, and patients, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
- →This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
- →The team works collaboratively with other members of an expanded healthcare primary care team including pharmacists, social workers, dieticians, behavioral health staff, to provide a robust interdisciplinary approach to care.
- →At this level, the AMSA independently performs a full range of duties related to the delivery of healthcare services in an outpatient setting.
- →The employee plans and carries out successive steps of work assignments and independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
- →The incumbent must coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly.
- →Incumbent plans and carries out the day to day operation of the office independently utilizing initiative to resolve problems.
- →Incumbent's supervisor sets priorities but allows the employee to organize recurring activities.
- →Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements.
- →Supervision is generally limited to review of overall results on daily scheduling reports, insurance date capture, and standards of performance as well as feedback from the clinic team to ensure mission accomplished.
- →Otherwise, works independently making decisions based on guidelines and regulations.
- →Perform duties in such a manner that only minimal supervision is required.
- →CUSTOMER SERVICE Must have at least six months of customer service experience in a position that required daily direct customer interactions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Documentation Requirements for Proof of High School Completion or Higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
Benefits
- ★Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
- ★Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- ★This credited service can be used in determining the rate at which they earn annual leave.
- ★Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Personality Fit
Job ID: 4c738fc4-b122-4cf0-9e12-3de2cb18df78
Posted via USAJobs